rf777 Privacy Policy — Your Data, Our Commitment

Introduction to This Privacy Policy

This Privacy Policy ("Policy") describes how rf777 ("the Platform", "we", "us", or "our") collects, processes, stores, and protects the personal data of individuals ("you", "the Player", or "the User") who access or use the rf777 website located at rf777.ws and all related services, games, and features made available through that website.

By registering an account with rf777, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described in this Policy, you must stop using the Platform. This Policy should be read alongside the rf777 Terms and Conditions, which together form the complete agreement governing your use of rf777.

Categories of Personal Data rf777 Collects

rf777 collects personal data in several categories depending on how you interact with the Platform. The following summarises the main categories and what they include:

How rf777 Uses Your Personal Data

rf777 uses the personal data it collects for the following purposes. Each purpose is tied to a specific lawful basis, which is described in the section that follows:

• To create and manage your rf777 account, verify your identity, process deposits and withdrawals, and provide access to all Platform features and games.
• To comply with anti-money laundering (AML) obligations, responsible gaming requirements, and any other legal or regulatory obligations applicable to rf777's operation.
• To detect, investigate, and prevent fraud, bonus abuse, collusion, money laundering, and other conduct prohibited under the rf777 Terms and Conditions.
• To communicate with you regarding your account, transaction confirmations, bonus offers, and Platform updates via the mobile number or email address associated with your account.
• To personalise your gaming experience, including presenting relevant game recommendations and promotions based on your activity history on the Platform.
• To improve the technical performance, security, and content of the Platform by analysing aggregated and anonymised usage data.

rf777 does not use your personal data for any purpose that is incompatible with those described above. If rf777 intends to use your data for a new purpose that requires your consent, rf777 will notify you before proceeding and will obtain your consent at that time.

Legal Basis for Processing Your Data

rf777 processes personal data only where a lawful basis for doing so exists. The primary lawful bases on which rf777 relies are as follows:

Contractual Necessity

The majority of rf777's data processing activities are necessary for the performance of the contract between rf777 and the Player — specifically, to operate the Player's account, process transactions, credit and debit bonuses, and provide access to games. Without this processing, rf777 cannot provide the service.

Legal Obligation

Certain processing activities are required to meet rf777's legal obligations, including KYC identity verification, AML transaction monitoring, responsible gaming record-keeping, and responding to lawful requests from law enforcement or regulatory bodies. rf777 cannot waive these obligations.

Legitimate Interests

rf777 processes certain data based on its legitimate interests, which include fraud prevention, Platform security, improving service quality, and personalising the gaming experience. rf777 balances these interests against the Player's rights and interests and only processes data in this way where the impact on the Player is proportionate and expected.

When and With Whom rf777 Shares Your Data

rf777 does not sell personal data to third parties. rf777 may share your personal data with the following categories of recipients only where necessary and only to the extent required:

Payment Providers

To process your deposits and withdrawals, rf777 shares the minimum necessary transaction and identity data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank). These providers process data under their own privacy policies and are bound by applicable data protection obligations.

Game and Technology Providers

rf777 uses third-party game studios (including Evolution Gaming, Pragmatic Play, Spribe, PG Soft, NetEnt, Ezugi, and Microgaming) to deliver its game content. These studios may receive limited technical data (such as session tokens and bet amounts) necessary to operate their games within the rf777 Platform. No identity or payment data is shared with game studios beyond what is strictly necessary.

Law Enforcement and Regulators

rf777 may disclose your personal data to law enforcement agencies, courts, regulatory bodies, or government authorities where rf777 is legally required to do so, or where rf777 determines in good faith that disclosure is necessary to protect the safety of any person, prevent fraud, or comply with a legal obligation. rf777 will endeavour to notify affected Players of such disclosure where lawfully permitted to do so.

How rf777 Protects Your Personal Data

rf777 takes the security of your personal data seriously and implements technical and organisational measures appropriate to the sensitivity of the data held. These measures include SSL/TLS encryption for all data transmitted between your device and the rf777 Platform, encrypted storage of sensitive account credentials, and access controls that restrict internal data access to authorised personnel only.

Notwithstanding the measures described above, no system of data transmission or storage can be guaranteed to be 100% secure. rf777 cannot guarantee the absolute security of data transmitted to the Platform over the internet. In the event of a data breach that poses a material risk to Players, rf777 will take prompt action to contain the breach and will notify affected Players as appropriate.

Cookies and Similar Technologies

rf777 uses cookies and similar tracking technologies to operate the Platform, remember your session state, and improve your experience. The following categories of cookies may be placed on your device when you access rf777:

• Essential cookies: Required for the Platform to function correctly. These include session authentication tokens, security tokens, and cookies that remember your language preference. These cannot be disabled without breaking core Platform functionality.
• Analytics cookies: Used to understand how Players interact with the Platform in aggregate — for example, which game categories are most visited, where Players exit the navigation, and how session lengths vary by device type. This data is anonymised and is used solely to improve the Platform.
• Preference cookies: Store your in-Platform preferences such as game view settings, display options, and notification preferences, so these are retained across sessions without you needing to reset them each time you log in.

Most mobile browsers allow you to control cookie settings through the browser's settings menu. Disabling essential cookies will prevent the Platform from functioning correctly. Disabling analytics or preference cookies will not prevent you from using the Platform but may reduce the quality of your experience.

How Long rf777 Keeps Your Data

rf777 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. In practice, the following retention periods apply: account data and transaction records are retained for a minimum of five (5) years from the date of account closure, in order to comply with AML record-keeping obligations; communications data (support chat logs and correspondence) is retained for a minimum of two (2) years; technical and analytics data in anonymised aggregate form may be retained indefinitely for Platform improvement purposes.

When your account is closed — whether at your request or by rf777 following a breach of the Terms and Conditions — rf777 will retain your personal data for the legally required retention period before securely deleting or anonymising it. rf777 will not retain data beyond what is legally or operationally necessary.

Your Rights Over Your Personal Data

Depending on applicable law, you may have the following rights in relation to the personal data rf777 holds about you. To exercise any of these rights, please contact rf777 support via the Platform's live chat or by emailing [email protected].

• Right of Access You have the right to request a copy of the personal data rf777 holds about you, together with information about how that data is being used.
• Right to Rectification If any personal data rf777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may also update certain account details directly within your account settings.
• Right to Erasure In certain circumstances you may request that rf777 delete your personal data. This right is subject to rf777's legal obligations to retain certain data — for example, AML record-keeping requirements may require rf777 to retain transaction records for a defined period regardless of your erasure request.
• Right to Restrict Processing In certain circumstances you may request that rf777 restrict the processing of your personal data — for example, while a dispute about accuracy is being resolved, or while rf777 is assessing whether your legitimate interests override rf777's legitimate interests.
• Right to Object Where rf777 processes your personal data based on legitimate interests, you have the right to object to that processing. rf777 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

rf777 will respond to all rights requests within a reasonable time frame. Note that rf777 may need to verify your identity before processing any rights request, and that certain rights are subject to legal limitations which rf777 will explain at the time your request is assessed.

Children and Underage Players

rf777 is strictly intended for adults aged 21 and above. rf777 does not knowingly collect personal data from individuals under the age of 21. If rf777 becomes aware that personal data has been collected from a person under the minimum age, rf777 will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on rf777, please contact support at [email protected] immediately so that appropriate action can be taken.

Changes to This Privacy Policy

rf777 reserves the right to update this Privacy Policy at any time. When material changes are made, rf777 will update the "Last updated" date shown at the top of this page. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of that updated Policy. rf777 may, but is not obliged to, notify Players directly of material changes via the mobile number or email address associated with their account. It is your responsibility to check this Policy periodically and remain informed of how your personal data is processed.

Contact rf777 About This Privacy Policy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way rf777 processes your personal data, please contact the rf777 support team via the live chat feature within the Platform or by email at [email protected]. Please note that [email protected] is a plain text address and is not a clickable link. Our support team is available 24/7 and operates on Bangladesh Standard Time (BST, UTC+6). rf777 will endeavour to respond to all privacy-related enquiries promptly and in a transparent manner.